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Frequently Asked Questions

This FAQ section is designed to highlight common queries about our services and offer immediate answers without the need to contact us before you're ready to engage. We understand that navigating a new experience can sometimes be overwhelming, so we’ve compiled a list of questions that our customers frequently ask.

 

You will find us to be very friendly and helpful, so please get in touch if you have any questions not covered on this website - we'll certainly try to answer your questions.

  • We offer a wide range of web design and development services, including custom website design, e-commerce solutions, content management systems (CMS), website maintenance, SEO optimization, and more.

  • The cost of a website depends on several factors, including the complexity, features, and the number of pages. We offer customised quotes based on your specific needs and, typically, this consists of a 'Design & Build' cost followed by subscription to Studio, the CMS platform that enables you to edit the website in-house. Contact us for a free consultation to get a detailed estimate.

  • The timeline for building a website varies depending on the project's scope and complexity. On average, a basic website can take 4-6 weeks, while more complex projects may take several months. We will provide a more precise timeline once we understand your requirements.

  • Yes, we offer ongoing website maintenance and support services to ensure your site stays up-to-date, secure, and performs well. Our maintenance packages can be tailored to fit your needs.

  • Absolutely! We can help refresh and modernise your current website, whether it's improving the design, functionality, or overall user experience.

  • Yes, all our websites are designed to be fully responsive, meaning they will look and function great on all devices, including smartphones, tablets, and desktops.

  • While we primarily focus on design and development, we can assist with content creation if required. In most cases, we develop the factual content you provide.

  • Yes, we build our websites on the user-friendly platform Studio (developed by Wix for professional web design agencies like Saffron Creative Solutions). Studio allows you to make updates easily and we provide training and support to help you manage your site when it’s ready to go live. FYI. THIS website was designed & built entirely in Studio.

  • Our websites are built with SEO best practices in mind, but we don’t offer ongoing SEO ourselves. We can introduce you to our preferred partner for dedicated SEO services, including keyword research, on-page optimisation, and ongoing SEO support, to help your site rank higher in search engines.

  • Yes, we can assist with domain registration, and we provide a reliable website and email hosting service with the UK’s No.1 hosting provider, Krystal. We can also manage the hosting setup and/or transfer for you if needed.

  • Our design process typically involves an initial consultation, planning, design mock-ups, development, testing, and launch. We work closely with you at every step to ensure the final product meets your expectations.

  • We typically require a deposit upfront, with the balance due upon project completion. Payment plans and schedules can be discussed during our initial consultation.

  • We offer post-launch support and maintenance options to help you with any updates, troubleshooting, or additional features you may need. Remember that we also provide design for print, socials, promotions and marketing - everything your business could need in order to grow.

  • Yes, we specialise in building e-commerce websites with secure payment gateways, product management, and a user-friendly shopping experience. We can help you start or grow your business and start selling online.

  • Getting started is easy! Simply contact us to schedule a free consultation, and we'll discuss your project needs, goals, and how we can help bring your vision to life.

Informational articles

Visit our hub for all things related to design, website development, logo or brand creation, and business growth through marketing. Whether you’re just starting a business, an established company looking to grow, or you're looking for insights before engaging a professional agency (like us) to support your business growth, our collection of articles and blog posts is designed to cater to your needs.

 

Browse the articles by clicking through the thumbnails below, and keep checking back as we add more - and please don't hesitate to request a topic for our next post!